Well, either easy or complicated, if done wrong. Not only can it help to reduce customer support time, but also boost your customer experience, thus resulting in a sale or two.Īn FAQ page template is no less important than the information you provide there since it’s what makes it easy for shoppers to find the answers they need. One of the ways to achieve this is by creating an informative FAQ page on your store. In fact, if you do it right, you may never have to open another email with questions that you‘ve already answered dozens of times before. ![]() ![]() Customer service starts way before shoppers contact you directly, and that is something every brand should take into consideration.
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